Services – 1Awal

Your Trusted Advisor

Pioneering Smart Building Solutions

At 1AWAL, we lead the way in crafting intelligent, connected environments through cutting-edge technologies, including Artificial Intelligence (AI), Internet of Things (IoT), Edge analytics, Predictive and Reactive analytics, Machine Learning (ML) algorithms, and more.

Hybrid IT Managed Services

Despite the rapid progress of technology, your business can stay ahead of the curve with 1Awal Hybrid IT Managed Services.

OPTIMAL RESOURCE MANAGEMENT
Your entire IT needs are taken care of by our team of Hybrid IT Managed Services. Although we are able to help your on-site IT engineers, our professionals are also capable of handling all responsibilities with proficiency.
EFFECTIVE YET SMART OPEX
Help desk support, endpoint management, server monitoring and management, and network monitoring and management are just a few of the many services we provide.

Principal Benefits of Hybrid IT

Optimizing Resources Cost

L2+ service support to optimize onsite resources to your specific requirements

8/5 To 24/7

We guarantee 24/7 proactive, continuous support

People To Process Driven

We eliminate dependency on onsite resources by implementing proven policies, procedures & ITSM Tools.

Reactive To Proactive

Reduce support costs and enhance end-user experience.

Scalability

We only charge you for the support you utilize.

Cost $$$ To $

We reduce operational costs from 3X to 1X

CapEx To OpEx

We provide monthly charges and flexible terms.

Why choose IT managed Services

QUALITY & RELIABILITY

a 24/7 uptime guarantee, industry-leading SLA’s, robust infrastructure monitoring.

COST-EFFECTIVENESS

Minimization of labour costs in the execution of day to day management tasks.

INCREASED PRODUCTIVITY

Improved efficiency of IT systems, increased speed to market for new products/services.

SECURITY

increased data confidentiality, reduced vulnerability to cyber threats and business disruptions due to IT incidents

We are a top Managed IT Service Provider (MSP) catering to the bigger SMB market in KSA. Our hybrid solutions are made to enable companies to take advantage of the latest technology developments without compromising security or going over budget.

Manage your IT Infrastructure

AMC Support

In addition to installation and commissioning, we provide Annual Maintenance Support (AMC) services that include critical and maintenance services like:

FMS/ IT Staffing

We provide staffing services for information technology as well as IT management, including but not limited to:

ITSM Tool Support

To meet your demands for IT infrastructure, we provide integration and support for ITSM tools.

NOC Support

We provide various services, such as 24/7 real-time remote IT infrastructure monitoring and prompt trouble ticket handling to guarantee little downtime.

RIMS:- Help Desk
First Call Resolution
Asset / Patch Management
End Point Management
Policy & Automation
NOC:- 24/7 Data Center Monitoring & Management
Vendor Coordination

Hybrid Support

We offer you a group of professional IT engineers working on-site to handle important projects. Furthermore, we provide a third-level support group that helps with maintenance tasks, advanced development support, and other hybrid support services like:

Optimizing Resources Cost
8x5 to 24/7
People to Process Driven
Reactive to Proactive Support
Scalable
Cost $$$ to $
CAPEX to OPEX

Professional Services

Among the project-based services we provide are:

End-to-end deployment of Networking
Cyber Security & IT Infrastructure upgrade
Technology Migrations
Building Data Centre
O365 Migrations
AD Migrations
Domain Migrations
IT Relocations
GAP Analysis
Consulting

Concentrate on expanding your company.

We’ll even offer you information on the steps we’ve taken to keep your IT infrastructure secure. Our job is to handle your IT infrastructure so you can concentrate on expanding your company.